Payment & Security

1. Accepted payment methods

We accept the following payment methods for stays at AER Apart & Wine:

• Bank transfer — to La Mer Noire SRL accounts (RON or EUR), held at BCR. Full IBAN details are sent by email after booking confirmation.
• Card payment at check-in (Visa, Mastercard, Maestro) — via secure POS terminal, in RON or EUR at the BNR exchange rate of the day.
• Cash at check-in — for small amounts or stay extensions, in RON.

Online card payment directly through the website is in preparation. We will announce when available.

2. Booking deposit

To confirm a reservation, we request a 30% deposit of the total stay value, paid by bank transfer within 48 hours of confirmation. The balance is due at check-in.

Exception: for low-season stays (May-June, September-October) we may confirm reservations without a deposit, with full payment at check-in. These reservations can be cancelled free up to 7 days before check-in.

3. Cancellation policy

Time until check-in	Penalty
Over 14 days	Free cancellation — full deposit refund
7–14 days	50% of deposit retained
Under 7 days	Full deposit retained (equivalent to one night)
No-show	Full first night billed

Exception: in documented force majeure cases (serious illness, family bereavement, official travel restrictions), we are flexible and can reschedule the stay without penalty.

4. Refunds

Refundable amounts (deposits paid for cancelled bookings under the conditions above) are transferred within maximum 14 working days of cancellation confirmation, to the same account from which payment came.

For POS card payments at check-in, refunds are processed via reversal to the same card.

5. Invoicing

We issue a fiscal invoice for every stay from La Mer Noire SRL (VAT RO18132713, J13/3631/2005). Please provide billing details (company name, VAT, registered office) at booking time.

Invoices are issued in RON at the daily BNR exchange rate and sent by email as PDF within 24 hours of check-in.

6. Transaction security

• No card data is collected or stored on aerapart.ro. The site uses an encrypted HTTPS connection (TLS 1.3) and does not process online payments.
• Card payments are made exclusively on-site, via a bank POS terminal (BCR) that complies with PCI-DSS standards. AER Apart neither sees nor retains card numbers.
• Bank transfers are made to official La Mer Noire SRL accounts. Always verify the IBAN through the official confirmation email or by phone.
• Fraud warning: Never pay a deposit to an account different from the one officially communicated by La Mer Noire SRL. When in doubt, call +40 726 504 050 before transferring.

7. Consumer rights

Under Romanian law (OG 21/1992 and Law 363/2007), consumers are entitled to:

• Clear information on total price (including VAT and all fees)
• Refunds for cancelled bookings as per the policy above
• Addressing competent authorities in case of dispute — see Terms & Conditions

For complaints or notifications, please contact contact@aerapart.ro first. We respond within 30 calendar days.

If unsatisfied with the resolution, you may turn to:

• Romanian National Authority for Consumer Protection (ANPC): anpc.ro/ce-este-sal
• EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr